Frequently Asked Questions

What is The Classics Society box?

This subscription box is a high end box, printed in gold leaf and comprises of either one or two skeins of fingering weight yarn, a booklet filled with an essay and artwork by Raji Salhan and photography by Nicola Grimshaw-Mitchell.  But The Classics Society is much more than a box of yarn. You get access to shop updates at Countess Ablaze a minimum of 24 hours in advance of general release and as our updates can be a bit of a buzz, this is a great perk! There is a private Facebook group with a smashing community and an hour long live streaming knit night with the Countess each month.

What yarn will I get?

As of 2018, all the yarns will be fingering weight (4 ply) and will change each month so could be anything from merino to Bluefaced Leicester. Every three months, two skein box subscribers will receive a hand painted sock blank which is a knitted panel that is dyed to create colourwork that cannot be replicated in the usual methods. To use, simply unravel.

How does it work?

Sign up and choose a size, your location and whether you want to pay monthly or prepay for a block of months. Paying monthly will give you flexibility. The monthly subscription is renewed automatically every month until you cancel. You have complete control of your account where you can see when your renewal date is. For 3, 6 and 12 month subscriptions, you pay in advance and your subscription will automatically renew after this time unless you decide to cancel. The deadline to amend or cancel subscriptions is the 15th of the month and orders in process cannot be cancelled. If you are a UK or EU customer, you will pay VAT on your order. The website shows prices both with and without. 

When can I sign up?

The window for signing up is 1st - 14th of the month and you'll see a Subscribe button. If you're an existing subscriber, this is the time that you can log in and amend or cancel your subscription.

When will I get my box?

When you pay, you are paying in advance so when you pay in January, the box will be sent my February 15th at the latest.

Where is my order?

  • If your box has not arrived after 15 working days (if you are a UK buyer) and 25 working days (if you are an international buyer), please get in touch. We post out by the 25th of each month. Royal Mail does not consider post to be lost until after this period of time. Please check with your local Post Office / depot / neighbours to see if your box is waiting there, as sometimes delivery carriers can forget to leave a note if there is nobody at the address to receive the parcel. If your order has been returned to Countess Ablaze Ltd, we shall contact you to let you know.
  • As the buyer, you are responsible for any customs charges that your order may incur. We do not falsify Customs declarations. 

The boring small print

1. INFORMATION ABOUT US 1.1 We operate the websites and We are Countess Ablaze Ltd, a company registered in the UK.   2. PURCHASE OF SUBSCRIPTION BOXES 2.1 By placing an order via this website, you confirm that you are Legally capable of entering into binding agreements. 18 years of age or older. You are accessing the website from your own account. You may not use any other person’s account to access the website, unless you have that person’s express permission to do so. 3. IMPORT DUTY 3.1 Goods dispatched to other countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you are agree to pay any such Duties which may be imposed by your country’s government.3.2 If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.  4. THE AGREEMENT BETWEEN YOU AND COUNTESS ABLAZE Ltd. 4.1 Soon after placing an orders on our website you will receive a receipt e-mail from us acknowledging that we have received your order. All orders are subject to acceptance by us, and we will confirm acceptance to you by sending you a further e-mail confirming that your purchase has been verified and accepted and that payment has been received. Your subscription will only be activated once we have received payment, verified, accepted your order & subsequently sent you the acceptance confirmation via email. 4.2 Our subscription services consists of recurring period charges as agreed to by you. By accepting these terms & conditions of service, you acknowledge that your subscription has this recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.4.3 For monthly subscribers: Countess Ablaze may submit periodic charges (i.e. monthly) without further authorization from you, until you provide prior notice that you have terminated this authorization or wish to change your payment method. Such notice will not affect charges submitted before Countess Ablaze reasonably could act. See section 6.1 below for charges.4.4 To change your payment method, please go to your account via the link on the welcome email, or via the 'Login' section within and update the credit card details. If you have questions or experience issues please contact us by email at as soon as you are able, so we can assist.4.5 To terminate your subscription, please go to your account via the link on the welcome email, or via the 'Login' section within, then click on the ‘edit’ button in the ‘Your subscription(s). There is a ‘Cancel Subscription’ button on the next screen. The cancellation will take immediate effect and cancel the delivery of the next box due if cancellation takes place before the cut off date.4.6 Three month, 6 month, 12 month advance payment subscribers: you will be charged once at point of purchase for the entire fixed term subscription period. You will then be charged the same amount again when the subscription expires.4.7 By subscribing to our monthly The Classics Society Subscription Service you agree to allow Countess Ablaze Ltd to take recurring monthly payments from your credit/debit card indefinitely until the subscription is cancelled by you or us. Should you wish to cancel, you can do so at any time.4.8 Countess Ablaze Ltd. reserves the right to alter its subscription fees at any time however, at least 28 days written notice will be provided should this occur. Subscription payments will be taken on the 15th day of every month and boxes aim to be dispatched by the 15th of every month (or next working day). If you cancel your subscription you can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.4.9 Auto-renewal. Following your subscription period of 1 month your subscription will be automatically renewed for the same renewal period of your previous subscription, at the current, non-promotional subscription rate. To cancel your subscription, please see section 4.5 above. The responsibility to cancel prior to the renewal date (the 1st of the month) lies with you and Countess Ablaze Ltd accept no responsibility for issues arising as a result of a subscription not being cancelled. If you cancel, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires. Do note that you will not be eligible for a pro-rated refund of any portion of the subscription fee paid for the then-current subscription period.4.10 We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.  5. DELIVERY 5.1 The Classics Society boxes can be delivered to addresses within the United Kingdom including Northern Ireland. We also deliver to Europe and the Rest of the World (known as Most of World). We use Royal Mail 1st class for the UK and International Standard for Europe and Most of World. Actual delivery times may vary depending on your delivery address and circumstances impacting delivery by the Royal Mail. You will not hold us responsible for any delays, outside of our control, which relate to the delivery of your box. All pricing for subscription boxes (on-going and fixed term) and one off boxes includes postage. If your box has not arrived after 15 working days (if you are a UK buyer) and 25 working days (if you are an international buyer), please get in touch. Royal Mail does not consider post to be lost until after this period of time. Please check with your local Post Office / depot / neighbours to see if your box is waiting there, as sometimes delivery carriers can forget to leave a note if there is nobody at the address to receive the parcel. If your order has been returned to Countess Ablaze Ltd, we shall contact you to let you know. 6. PRICE AND PAYMENT 6.1 The price of the Products and our delivery charges will be as quoted on our website, except in cases of obvious error.6.2 Product prices include VAT (UK).6.3 Product prices and postage charges are liable to change at any time, but changes will not affect orders which have already been sent a ‘shipment notification’ email.  7. RISK AND TITLE 7.1 The Products will be at your risk from the time of delivery.7.2 Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.  8. DAMAGE 8.1 If you're dissatisfied with your box or any products in it due to items being damaged or missing, please contact us be email at with the specifics of the issue. We’ll reply as soon as we can and aim to resolve the problem. We retain the right to request the return of any damaged goods at your cost by recorded delivery to Countess Ablaze Ltd, 21 Swan Street, Swan Square, Manchester, M4 5JJ where the products will be inspected. If the fault is agreed, a full credit or refund will be given for the returned goods & return postage charges incurred. We will consider refunds for any boxes returned to us within 14 days of receipt, where the box is in unused condition. We reserve the right to refuse refund.  9. CANCELLATION AND CONSUMER RIGHTS 9.1 You may cancel your subscription at any time. See section 4.5 above for the process.You have the right to cancel your Contract with Countess Ablaze Ltd within 14 days of purchase without giving any reason. The cancellation period will expire after 14 days from the day on which you purchase. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline.9.2 If you cancel the contract, we will refund any relevant payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is deemed to be as a result of unnecessary handling by you. We will make the refund without undue delay, and not later than:(i) 14 days after the day we receive back from you any goods supplied, or(ii) If earlier, 14 days after the day you provide evidence that you have returned the goods, or(iii) If no goods were supplied, 14 days after the day on which we are informed about your decision to cancel this contract.We will make the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.9.3 You are entitled to cancel a payment for products where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for re-credit to your card.9.4 We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these terms. If we terminate your use of our service as a result of a breach of any obligation under these terms, such termination would be immediate and without notice.9.5 Product Returns: We may withhold refund until we have received any goods back that you have been supplied or you have supplied evidence of having sent back the goods, whichever is the earliest. It is your responsibility to send back the goods to Countess Ablaze Ltd, 21 Swan Street, Swan Square, Manchester, M4 5JJ not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You must bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.   10. FORCE MAJEURE 10.1 Countess Ablaze Ltd will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.  11. WARRANTY 11.1 Countess Ablaze Ltd warrant to you that any product purchased from us through our website will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.  12. ACCEPTANCE OF THESE TERMS AND CONDITIONS 12.1 Your access to and use of is subject to these Terms and Conditions. You must not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are accepting these terms and conditions.  13. YOUR CONDUCT – Website usage 13.1 You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.13.2 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.13.3 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.  14. WEBSITE AVAILABILITY 14.1 The Classics Society website may occasionally be off line to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email to info@theclassicssociety.com14.2 Countess Ablaze makes no promise that our website services will meet your requirements and neither can we guarantee that the service will be fault free.  15. INDEMNITY 15.1 You agree to indemnify and hold Countess Ablaze Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against our name arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.  16. CHANGES TO THE WEBSITE OR SERVICE 16.1 We reserve the right to make changes to our Website, policies, and these Conditions at any time without notice and you confirm that Countess Ablaze Ltd shall not be liable to you for any such change or removal. Your continued use of the Website following any changes shall be deemed to be your acceptance of such change.  17. DISCLAIMER OF WARRANTIES AND LIMITATIONS ON LIABILITY 17.1 Nothing in this clause or otherwise in these Terms and Conditions shall exclude or in any way limit Countess Ablaze Ltd liability for; fraud, death or personal injury caused by its negligence (including negligence as defined in s.1 Unfair Contract Terms Act 1977. Where you are a consumer, for negligence, breach of contract or breach of statutory duty in respect of defective products sold through the website.¥ Liability to the extent the same may not be excluded or limited as a matter of law. Nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.17.2 This website and its contents are provided "as is" and on an "as available" basis and we make no representations or warranties of any kind with respect to it. We assume no liability or responsibility for any errors or omissions in the content of the website, any failures, delays, or interruptions in the shipment of boxes, delivery or downloading of any content contained on the website, any costs, losses, expenses or damages arising from the use of the content provided on the website or any conduct by users of the website. We reserve the right to deliver boxes of content at our sole discretion. Subject to clause 18.1, we disclaim all representations and warranties, including, for example, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current.17.3 Subject to clause 16.1, in no event shall we, our shareholders, directors, officers, or employees be liable (jointly or severally), to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.17.4 Subject to clauses 16.1, 16.2 and 16.3 our maximum liability to you, (whether in contract, tort, (including negligence), breach of statutory duty or otherwise), arising out of or in connection directly or indirectly with your use of the website, website content or our services shall not exceed in aggregate the greater of £1 and/or the total amount paid by you to us in respect of Countess Ablaze Ltd's services in the month preceding any such claim but, if you are a consumer, please note that this does not affect your statutory rights.  18. WAIVER 18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.18.2 A waiver by us of any default will not constitute a waiver of any subsequent default.18.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. No liability for any damage or injury is accepted in the event of the use of any of the contents for any purpose other than as reasonably expected of each of the items.  19. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS. 19.1 We reserve the right to revise and amend these terms and conditions from time to time and without notification, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.19.2 You will be subject to the policies and terms and conditions in force at the time that you order any of our subscription services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the email confirming that your box has been shipped.  20. COPYRIGHT 20.1 All copyright, trade marks and all other intellectual property rights in the website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Countess Ablaze Ltd or otherwise used by Countess Ablaze Ltd as permitted by law.20.2 In accessing the Website you agree that you will access the Content solely for your personal, non-commercial use. None of the Content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. (This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial home use only.)

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