Company number 08082176 // VAT registration 242 6265 17
TERMS & CONDITIONS
Please note that this yarn box subscription is run separately from Countess Ablaze therefore discount codes and gift cards bought on the main website are not applicable here.
If you are a UK or EU customer, you will pay VAT on your order. The website shows prices both with and without.
Do I have to order my yarn box every month?
The monthly subscription is renewed automatically every month until you cancel. You must cancel by the 5th of the month should you not wish to receive any further boxes. For 3, 6 and 12 month subscriptions, you pay in advance and your subscription will automatically renew after this time unless you decide to cancel. You must cancel by the 24th date of the final box month should you not wish for your 3, 6 or 12 month plan to renew. If you cancel too late, your subscription will renew and the cancellation will only take effect once you have finished your next set of boxes. Please note that orders in progress cannot be cancelled or amended.
Where is my yarn box?
If your box has not arrived after 15 working days (if you are a UK buyer) and 25 working days (if you are an international buyer), please get in touch. We post out by the 25th of each month. Royal Mail does not consider post to be lost until after this period of time. Please check with your local Post Office / depot / neighbours to see if your box is waiting there, as sometimes delivery carriers can forget to leave a note if there is nobody at the address to receive the parcel. If your order has been returned to Countess Ablaze Ltd, we shall contact you to let you know.
As the buyer, you are responsible for any customs charges that your order may incur. We do not falsify Customs declarations.